Cart & Checkout FAQ
In stock small parcel items ship the same day if ordered before 3pm ET. Freight orders will ship within 5-7 business days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
You can track your order here:
We are not able to combine or modify any orders at this time.
We have over 1300 qualifying items and all will list the 3 Free badge on the product page and next to the item in the cart. Any non-qualifying items on the order will still carry a shipping cost. You can view all of these items and the details on all of our shipping deals here
Any backordered items will show a product cost of $0.00 until they are allocated to your order. This is a known issue, and we’re working on a fix. Your order went through and no action is needed. We apologize for any confusion.
The retail store is now open! Our store hours are Monday to Friday, from 9:00 AM to 6:00 PM. For most items, we offer convenient curbside pickup. Simply select the ‘Curbside Pickup’ option during checkout. Once your order is ready for pickup, you’ll receive an email with instructions to schedule your pickup appointment. Pickup appointments are available Monday to Friday from 9:00 AM to 5:30 PM and on Saturday from 10:00 AM to 3:00 PM. Visit our website at [link] for more information.
You can start the return / exchange process here: https://pacillo.com/staging2022/return-policies
Please allow up to 3 business days for the funds to appear in your account.
