Contact Us & FAQ
Answers to our most frequently asked questions.
Orders
In stock small parcel items ship the same day if ordered before 3pm ET. Freight orders will ship within 5-7 business days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
You can track your order here:
We are not able to combine or modify any orders at this time.
We have over 1300 qualifying items and all will list the 3 Free badge on the product page and next to the item in the cart. Any non-qualifying items on the order will still carry a shipping cost. You can view all of these items and the details on all of our shipping deals here
Any backordered items will show a product cost of $0.00 until they are allocated to your order. This is a known issue, and we’re working on a fix. Your order went through and no action is needed. We apologize for any confusion.
The retail store is open!
Store Hours:Monday-Friday: 9:00AM – 6:00PM
https://www.pacillo.com/pacillo-retail-store
Curbside pickup is also available for most items.
You may select the “Curbside Pickup” option during checkout to pickup an order.
Once the order is available for pickup you will receive an email with instructions to schedule the pickup appointment.
Appointments are available to be scheduled Monday – Friday from 9:00AM – 5:30PM and Saturday from 10:00AM – 3:00PM.
Returns
You can start the return / exchange process here: https://pacillo.com/staging2022/return-policies
Please allow up to 3 business days for the funds to appear in your account.
Track Your Order
Follow the progress of your order from our warehouse floor to the time it hits your door.
Returns / Exchanges
You may return/exchange an unused item in new condition within 30 days of purchase.
