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Store/Return policy

RETURN POLICY

Last updated January 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at pacillo@pacillo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Pacillo’s Fitness Gear

Attn: Returns

RMA #

3493 Sheridan Dr

Amherst, NY 14226

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 15% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • Gift Certificates Are Not Refundable.
  • Used Equipment Sales are final.
  • Pick up charge may apply to returned/delivered/setup products.
  • ALL DELIVERY / SET UP FEES ARE NON REFUNDABLE.
  • International customers will be responsible for shipping both ways.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

800-223-5526

pacillo@pacillo.com

3493 Sheridan Dr, Amherst NY 14226

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