Store/Return policy

You may return/exchange an unused item in new condition within 30 days of purchase.

All items must include receipt of purchase if you do not belong to our Pacillo’s customer account system.

  • Continental US customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost)
  • International customers will be responsible for shipping both ways
  • Closeout item sales are final. No returns or exchanges
  • Please allow 1-3 days for your return to be processed or an exchange to be sent
  • Gift Certificates Are Not Refundable
  • Used Equipment Sales are final
  • 15% restocking fee may apply to all returned purchases
  • Pick up charge may apply to returned/delivered/setup products
  • ALL DELIVERY / SET UP FEES ARE NON REFUNDABLE

For larger items or defective items please call 800-223-5526 or email [email protected] to ensure you get the best service.

You may return the items to the address below:

Pacillo’s Fitness Gear

3493 Sheridan Dr, Amherst NY 14226