You may return/exchange an unused item in new condition within 30 days of purchase.
All items must include receipt of purchase if you do not belong to our Pacillo’s customer account system.
- Continental US customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost)
- International customers will be responsible for shipping both ways
- Closeout item sales are final. No returns or exchanges
- Please allow 1-3 days for your return to be processed or an exchange to be sent
- Gift Certificates Are Not Refundable
- Used Equipment Sales are final
- 15% restocking fee may apply to all returned purchases
- Pick up charge may apply to returned/delivered/setup products
- ALL DELIVERY / SET UP FEES ARE NON REFUNDABLE
For larger items or defective items please call 800-223-5526 or email email@example.com to ensure you get the best service.
You may return the items to the address below:
Pacillo’s Fitness Gear
3493 Sheridan Dr, Amherst NY 14226